Help
How may we help you stay on track?
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Information on Railway, it's features, and the CLI. Everything you need to get on board.
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Ask the Community
Get help from the community and the Railway Team. What are we gonna do? Go outside?
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Frequently Asked Questions
general
Your application needs to have a PORT variable configured to tell Railway to expose the right port to the internet. You can configure a PORT variable under the variables pane in your project.
Currently, our servers are located in the US-West region. We plan to add additional regions.
We backup databases every 24 hours. Currently, there's no option in the UI to download a backup but if you reach out to us, we can get one for you.
Yes, you can set up multiple custom domains per project and environment!
That's going to be a no from me, chief. We don't support nor encourage SSH-ing into the server.
Partially, and improving this support is on our near term roadmap.
You can use a Dockerfile with Railway but we do not support using docker-compose at this moment.
Ensure that you are using the correct connection URL. If you can't load the data panel on your plugin's dashboard - it could be an issue on our end, be sure to reach out to the team on Discord if that is the case.
Feature requests are greatly appreciated! You can submit a feature request on our feedback page.
security
Your account requires additional information to use the Starter plan. Make sure to link a GitHub account and a Credit Card to pass the verification check. If you do not have a Credit Card- don't fret; we can manually verify you if you email verify (at) railway (dot) app.
You can see our Fair Use policy to determine what you can host
No, we don't restart your servers on your behalf without ample warning.
If you feel that your ban was a mistake, please email verify (at) railway (dot) app. We do not review disciplinary actions on our Discord.
You can set up an TOTP (Time Based One Time Password) app under your Account Security page to enable Two-Factor Authentication.
pricing
You can upgrade on your Account Management portal under the Billing page.
We calculate RAM and CPU usage to the minute. Our rates are $0.000231 / GB / minute for RAM and $0.000463 / vCPU / minute for compute.
Deploys on the Starter plan get 512 MB memory and 1GB of disk, with up to $5 of usage per month.
If you are on the Starter plan, your projects are put to rest until next month's credits. You must redploy your projects after you get next month's credits. If you are on the Developer plan, you are charged for any usage above $10 for the month.
Under the project usage tab under the Account dropdown menu.
misc
You can report a bug on our dedicated Bug Report Canny page. Bug reports are happily accepted!
Percy is Railway's helpful Discord bot!
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